Four Seasons Hotel Westlake Village, California

Exceptional Service from Natalia | Four Seasons Westlake Village I had an outstanding experience during my recent visit to the Four Seasons in Westlake Village, and it was entirely due to Natalia’s exceptional customer service. I originally stopped by to meet with one of our vendors, but the interaction took on a whole new level of significance because of her. Natalia was extremely engaging, highly intelligent, and remarkably professional. She anticipated needs I didn’t even know I had, answered every question clearly, and made me feel genuinely welcomed. Her warmth and insight led me to inquire about corporate event pricing for future business gatherings, a direction I had not planned on exploring prior to meeting her. It is rare to encounter someone whose presence so clearly elevates the guest experience. Natalia is a true asset to the Four Seasons brand, and her level of care reflects the type of hospitality that keeps people coming back. Thank you, Natalia, for transforming a simple meeting into a relationship-building opportunity. I look forward to returning, both personally and professionally.

One of my favorite places to stay overall. It feels like such a tranquil escape. I love the historic decor, grand chandeliers, and modern amenities. The rooms are gorgeous, the beds and pillows are the absolute most comfortable, and the spa is one of the best there is. This is the perfect place for a luxurious, relaxing stay that is close to the city but feels worlds away.

I recently had the pleasure of staying at the Four Seasons Hotel Westlake Village with my wife and our two-year-old son, and it was an absolutely wonderful experience from start to finish. The hotel truly exceeded our expectations, especially as a family traveling with a young child. From the moment we arrived, the staff made us feel incredibly welcome and valued. Martine at valet was exceptionally kind and welcoming right off the bat. He greeted us with a warm smile, immediately helped unload our car, and took great care in getting our bags to our room quickly and efficiently. He went above and beyond to help us get settled, even taking a moment to share some helpful insights about the hotel and the surrounding Westlake Village area, which made us feel much more familiar and at ease in this beautiful spot. Throughout our entire stay, Martine remained friendly and attentive—not just to us, but especially to our little boy, always saying hello with genuine warmth whenever we passed by. Our check-in experience was equally impressive thanks to JD, who was incredibly friendly and welcoming from the very first interaction. He truly lit up our son’s face by bringing out a treasure chest filled with toys for him to choose from—what a thoughtful touch! JD personally walked us to our room and helped us get situated comfortably. The next day, when I happened to run into him again, he kindly offered to put together a customized list of local walks and hikes we might enjoy with our toddler in mind. True to his word, the list was delivered to our room shortly after. Our son kept mentioning JD’s name throughout the trip because of how friendly and engaging he was with him—it meant the world to see our little one so happy and comfortable. At the front desk, Lincoln was wonderfully helpful during check-in. He patiently went over our room options and helped us upgrade to one that was the perfect size for our family, giving us that extra space we needed with a young child. The room featured a comfortable couch and table, plus a separate table with two chairs—ideal for relaxing and enjoying meals together without feeling cramped. The staff in general was outstanding: consistently friendly, helpful, and accommodating in every way. Whether it was quick smiles in the hallways, attentive service, or small gestures that showed they truly cared about making our stay special, everyone we encountered contributed to an atmosphere of genuine warmth and professionalism. The property itself is stunning and impeccably maintained. We loved stepping out back to the beautiful waterfall and pond area—our son was absolutely mesmerized watching the ducks swimming and splashing around. There’s also a lovely walking path on the property around a garden area, which we enjoyed strolling around multiple times—it was peaceful, scenic, and perfect for a relaxed family outing. The pool area was also incredible. It was a huge area that also had cornhole, a ping pong table and a large connect 4. It is the perfect area to relax or let your kids play. This stay at the Four Seasons Westlake Village was truly memorable, and we can’t wait to return. The combination of luxurious surroundings and heartfelt, personalized service made it one of our best family trips yet. Highly recommended!

I started trying out the Four Seasons brand recently on business trips and have really enjoyed my trips to Austin this past Summer. This time my partner took clients to the Westlake Four Seasons for some meetings and a round of golf. The establishment is beautiful and the service was mostly good but there were some details that just didn’t sit right with us. For starters, the staff didn’t explain how to navigate the property so locating the pool was a little difficult the first time because the only routes were outside or through the spa. This was minor—we could figure it out. The pool staff was good and I had a really nice latte out there so that was all grand. Maybe I’ll write another specific note for coin and candor but our speakeasy and dinner experience was where things started to feel less than 5 star. I really enjoyed my cocktail from the speakeasy and asked to order this at coin and candor to which the waitress said great no problem but after some back and forth (including bringing me the menu from the speakeasy) they said I couldn’t have that cocktail at dinner. They did tell me I could bring it over though so twice during dinner I got up and walked myself to the speakeasy to manually order the same cocktail two more times and dash myself back to our dinner table . Like what?! I understand that they couldn’t make certain components of the drink or have all the ingredients, but if I could walk the drink over…why couldn’t the restaurant do that? I wasn’t sure if I should write this review initially but I do think the establishment should consider this small detail as part of the experience. Our waitress was super sweet but she did have to come back a second time bc she forgot what beer we ordered. Lastly I wish I took a picture but our medium rare steak came out overcooked. The food was fine, but when we return later this month I plan on making reservations at a neighboring restaurant. Bread and pate at dinner were good. Beds were comfy and ember cups in room were a cool touch.

We live just down the street and frequent The Cove pretty regularly, but this time we decided to book a room to celebrate our recent engagement. What a treat. We were genuinely surprised and so touched by the thoughtful welcome gifts waiting for us. Fresh tangerines, a bottle of bubbly, and the most delicious chocolates. Such a classy, generous touch. As always, the service was absolutely incredible. Every staff member was warm, attentive, and made us feel truly celebrated. The food never misses. The pools and hot tubs are hands down the best around. And Nicole and Henry at The Cove? Legends. They RULE. An extra special thank you for making our medical alert service dog, Waffles, feel like an actual celebrity on property. The care and kindness extended to her meant the world to us. 10/10 experience, as always. We’re so grateful to have this gem in our neighborhood. Thank you for making such a special moment even more memorable.

We are local and frequent The Four Seasons, which was beautifully adorned for Christmas. We loved it! This evening we went to the concert by Candlelight that was held at the studio on the property. Couldn’t have asked for a better venue to host such an amazing event. More please!

My most recent experience at Coin & Candor was excellent. From the moment I arrived, I felt genuinely welcomed. The service stood out as professional, attentive, and thoughtful throughout the experience, making everything feel smooth and well-paced. It was clear that care and attention to detail are a priority here. Overall, it was a very enjoyable experience, and I look forward to returning.

This hotel exceeded our expectations, providing a convenient location and tailored hospitality to cater to diverse family and individual needs. Alex Figueroa demonstrated exceptional customer service, ensuring our family felt at right at home. He guided us with exceptional meal choices, amenities on the property, and truly took the time to get to know our family. Every team member we encountered provided unconditional assistance and a warm smile. Our children were reluctant to leave, as were we. This hidden gem is ideal for family vacations or staycations. Furthermore, their top-notch massage services are among the finest I've experienced. We will definitely be sharing this experience with our friends and family. If you are a local, book it. You won't regret it! And request Alex Figueroa for guidance - you won't be disappointed.